Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@heartnotescandlebar.com Returns must be sent to the following address: 1806 Avenue D, Suite 102B, Katy, 77493

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.  Items accepted will incur a 20% restocking fee.

For any return questions, contact us at info@heartnotescandlebar.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Personal care goods (such as beauty products)

Hazardous materials

Flammable liquids or gases

Personalized products

We also cannot accept returns on sale items or gift cards.
If you have any questions about your specific item, please reach out.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be unused, in original packaging, and accompanied by proof of purchase.

Experience Booking & Cancellation Policy

Price:

$10 per person (everyone in the group must pay)

Example: 2 people = $20 total

Cancellation Rules:

Fully refundable if canceled more than 24 hours before the experience date.

Non-refundable if canceled within 24 hours of the experience date.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@heartnotescandlebar.com.